G Lamp

Return and Refund Policy:

At Lifttide, we strive to provide our customers with the best shopping experience possible. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your peace of mind. 7 Days Free Return: We understand that sometimes items may not meet your expectations or may arrive damaged. That's why we offer a generous 7-day return window from the date of delivery. During this period, you can return your product for any reason and receive a full refund or exchange. To initiate a return, please follow these simple steps: 1. Contact our customer support team within 7 days of receiving your order to request a return authorization (RA) number. 2. Carefully package the item(s) in their original condition, including all accessories, manuals, and packaging materials. 3. Clearly mark the RA number on the outside of the package. 4. Ship the item(s) back to us using a trackable shipping method. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. Once we receive your returned item(s) and verify their condition, we will process your refund or exchange within 3-5 business days. Refunds will be issued to the original payment method used for the purchase. Conditions for Returns: - Returned items must be in their original, unused condition with all tags and packaging intact. - Personalized or custom-made items are not eligible for return unless they arrive damaged or defective. - Items marked as final sale are not eligible for return or exchange. - Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer support team. We are here to assist you every step of the way. Thank you for choosing Lifttide. Your satisfaction is our top priority.